Frequently Asked Questions
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
FAQs
Do you offer weekly recycling pickup?
Yes. Cook’s Disposal provides weekly residential recycling pickup for all service areas.
Recycling pickup schedule by town:
Mondays: Webster, Ontario
Tuesdays: Palmyra
Wednesdays: Penfield
Thursdays: Macedon, Walworth
This consistent schedule makes Cook’s Disposal a reliable choice for local recycling service in Wayne and Monroe counties.
What time does my trash get picked up?
Trash and recycling pickup occurs between 6:00 a.m. and 5:00 p.m.
Please have your toters at the curb by 6:00 a.m. on your scheduled pickup day to ensure service.
How many extra trash bags can I place outside my toter?
Customers may place up to two (2) additional trash bags outside the trash toter per pickup.
Do you accept large or bulky items?
Yes. Large item pickup is available for an additional fee. Please call or email for pricing and scheduling:
Phone: 315-502-0001
Email: office@cooksdisposal.com
Common large items include furniture, mattresses, and appliances.
What should I do if my trash was not out on pickup day?
If your trash was not curbside in time:
You may place it out for your next scheduled pickup, or
Request a return pickup for an additional $50 fee
This policy helps keep routes efficient and on schedule.
What size trash toters do you provide?
Cook’s Disposal provides 96-gallon trash toters, ideal for standard residential household waste.
Do I receive a recycling container?
Yes. Customers may choose between:
A traditional recycling bin, or
A 96-gallon recycling toter
This flexibility supports different household recycling needs.
How do I sign up for trash and recycling service?
Signing up is easy! Complete the online contact form on our website: https://www.cooksdisposal.com/contact
Our team will follow up to confirm availability and start dates.
Do you collect leaves in the fall?
Yes. During fall season, Cook’s Disposal accepts up to two (2) bags of leaves per week as part of regular service.
How long is my rate guaranteed?
Your current rate is guaranteed for the balance of 2026, providing predictable pricing and peace of mind.
How will I receive my invoice?
Invoices are sent via email.
If you prefer mailed invoices, please request this by contacting:
What payment methods do you accept?
Cook’s Disposal does not accept credit cards. Accepted payment methods include:
Check
ACH payment through your emailed online invoice
Do you offer neighborhood or group discounts?
Yes. Neighborhood discounts are available.
Please call 315-502-0001 for details on group or community pricing.
Does Cook's Disposal have a permit to do business?
Yes, Cook's Disposal holds the appropriate permit where one is required. See Webster permit.
Have questions about trash pickup, recycling service, billing, or accepted materials? This FAQ page provides answers to the most common questions about Cook’s Disposal’s residential garbage and recycling services across Webster, Penfield, Ontario, Palmyra, Macedon, and Walworth. If you don’t see your question listed, our team is happy to help.